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View compareReturn & Refund Policy
Last Updated: June 2026 | Thank you for shopping at CustomPrinted. Because each item is made to order specifically for you, we have the following return and refund policy.
Returns
We do not accept returns or exchanges for:
- Incorrect size ordered by the customer
- Change of mind
- Ordering the wrong color or design
- Buyer’s remorse
- Incorrect shipping address provided by the customer
Please review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of receiving your order.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the problem
- Clear photos showing the issue
If your claim is approved, we will provide a replacement or refund at no additional cost.
Lost Packages
If your package is confirmed as lost in transit, please contact us. We will work with our production partner and the shipping carrier to investigate and, where appropriate, arrange a replacement or refund.
Refunds
Approved refunds will be issued to your original payment method.
Please allow 5–10 business days after the refund is processed for it to appear on your account, depending on your bank or payment provider.
Order Cancellations
Orders may be canceled only before production begins.
Once an order has entered production, it cannot be canceled because it is being custom made.
Exchanges
We do not offer exchanges for customer ordering errors (such as selecting the wrong size or color).
If you receive a defective or incorrect item, we will replace it at no additional cost.
Contact Us
If you have any questions about your order or need assistance with a return or refund request, please contact our support team through our Contact page or by email.
Please Note:As a print-on-demand business, every item is produced specifically for your order. This helps reduce waste and overproduction, which is why we cannot accept returns or exchanges for customer preference or sizing issues. We appreciate your understanding and support of sustainable, made-to-order production.
